Spending most of my day working with Chief Executives, Directors and Senior Managers it is clear to me that one thing they all strive for is "certainty".
Whether it is that a forecast cost is achieved, something is delivered on time or someone just doing what they promised when they promised it. Achieving or doing better than what you promised builds confidence inside and outside your business or organisation.
But certainty is a bit of an illusive concept as nothing is absolutely certain. It is constantly undermined and challenged by those who say what you have achieved could have been done cheaper, quicker or smarter. To some businesses and organisations this can cause worry and a loss of confidence as they start to doubt themselves.
The best businesses are "confident" about themselves and their benchmark of certainty. This is because they know that everything can be improved and they know that each day they get a bit better than the day before. In other words, they are constantly refining their certainty levels as their people get better and better at what they do. They know that next year they will deliver better than the year before with positive incremental improvements. But they also know that they need to get things done now with the people and tools they have to hand.
Interestingly, every so often these businesses or organisations make a real shift in thinking and reinvent key parts of themselves. They transform the way they work, the tools they use or the environment they work in. This is a healthy activity. It allows them to sit back and reflect and to create or investigate new ideas. They are not afraid of innovation, but nor are they following fads in a blind fashion.
Success will be achieved by being sure of yourself in the here and now, whilst keeping an eye open for future improvements. Be confident about your own definition of certainty.
by Paul Wilson
Managing Director at Provelio
| 12/11/2013 10:59 |comments powered by Disqus